BS/EN 16763-2017 pdf download.Services for fire safety systems and security systems.
The service provider shall:
a) have resources, infrastructure (e.g. tools, equipment), knowledge and skills to fulfil the declared services,
b) have processes for identification and fulfIlment of requirements for a stage of work in accordance with the contract, relevant laws and regulations, authorities, standards, and other applicable documents (e.g. application guidelines, trade association, insurance and certilication body guidelines),
c) have processes to collect and check all Information required to successfully execute the declared services,
d) have processes to ensure execution of declared services in accordance with the output from b) and c),
e) have processes for recording executed services and maintaining these records. Tithe duration of maintaining records Is not covered by regulation, maintaining records for the duration of the contract plus an additional 5 year period is required,
1) have executed services in the field of expertise, NOTE 1 This can be demonstrated by three completed protects within a 12 month period.
g) have initial and ongoing stafT training, relative to their role (3.4) for the declared services,
h) have processes to train involved staff and any subcontractors of all local or site related safety and security requirements.
i) have insurance for all declared services in the geographical area where the services arc executed,
j) have a management system implemented that covers the quality of the execution of the declared services,
NOTE 2 A management system such as EN ISO 9001 or similar fulfils the requirement.
k) have access to the applicable manufacturers’ instructions for components and systems for the declared services,
I) have access to all applicable standards, application guidelines, either European (if any) or national, regulations for the declared services in the geographical area where the services are executed.
m) keep all client related information confidential and secure unless agreed with the client or required by regulation and shall restrict access to this information so that only authorized parties have access,
n) where allowed by regulation and where required, provide evidence of security vetting of the relevant staff and have processes for regular updating,
o) where allowed by regulation and where required, provide evidence of security vetting of the company and have processes for regular updating,
p) use components and systems complying with the existing standards and/or acknowledged rules of
technology.
3.3 Requirements for subcontracting
The service provider shall have processes to monitor and manage the quality of subcontracted services. Subcontracting of services within the scope of this European Standard shall not release the service provider of his responsibility to the client for those services performed.
3.4 Requirements for staff
3.4.1 General
The service provider shall identify the staff undertaking the roles A, B and C as described in 3.4.2, 3.4.3 and 3.4.4 for each stage of work in each field of expertise and demonstrate adequate numbers of staff for these roles to support the services provided.
NOTE The authorized person (see 2.1) and the roles A, B and C could be performed by the same person.
3.4.2 Role A
Staff representing the service provider holding decision-making authority on technical aspects and responsibility for the compliance with the relevant regulations and standards connected to the contract execution.
The person who fulfils role A shall:
a) manage the technical fundamentals, the procedures and the risks together with the requirements of the relevant standards and regulations In the declared services;
b) demonstrate appropriate training on the system and the products to be used applicable to the role A;
c) demonstrate practical experience and competence in the declared services;
3.4.3 Role B
Staff who exercise self.management within the guidelines of the declared services and supervise the routine work of others, taking some responsibility for the evaluation and improvement of work and can perform the technical fundamentals, the procedures and handles the risks together with the requirements of the relevant standards and regulations in the declared services.
This person fulfilling role B shall:
a) perform the technical fundamentals, the procedures and handle the risks together with the requirements of the relevant standards and regulations in the declared services;
b) demonstrate appropriate training on the system and the products to be used applicable to the role
B;
c) demonstrate practical experience and competence in the declared services;
d) have factual and theoretical knowledge in broad contexts within the declared services;
e) be able to demonstrate the ability to put into practice their knowledge using the abilities listed in a)
to d) above.
The person’s ability for a) to e) can be demonstrated by realizing three systems in the declared services in the last three years. The person’s ability for d) and e) can also be demonstrated by Level 4 of European Qualifications Framework (EQF) within the declared services.
3.4.4 Role C
Staff that fulfils assigned tasks in a reliable way in the declared services and takes responsibility for completion of tasks and adapts own behaviour to circumstances In solving problems.
The person fulfilling role C shall:
a) demonstrate appropriate training/experience on the system and the products to be used applicable to the role C;
b) demonstrate practical experience and competence in the declared services;
c) have knowledge of facts, principles, processes and general concepts, in the declared services; d) have the ability to select and apply basic methods, tools, materials and information.
The requirements of c) and d) above can be demonstrated by Level 3 of the European Qualifications Framework (EQF) within the declared services.BS/EN 16763-2017 pdf download.