BS ISO 22059:2020,Guidelines on consumer warranties/guarantees.BS ISO 22059:2020 pdf free download.
BS ISO 22059:2020specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers.
BS ISO 22059:2020 is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).
The rapid globalization of production and the shift in manufacturing and distribution systems has created a new need for consumer protection, The internet and mobile telephones have revolutionized the way the business is conducted. The increased usage of the internet has had a great impac on developed and developing countries. Nearly all countries are experiencing a high demand of e-commerce activities. This new phenomenon has led to the disparity of knowledge between traders and consumers. The advancement of technology has placed at the disposal of consumble and non-consumable. To protect consumers against faulty products requires the design of new measures.
Rapid expansion of developing economies has led to the inclusion of millions of new consumers in the global market. While this is of great benefit to the standard of living of those consumers, the levels of protection they receive from consumers law and good business practices is much lower than that received by consumers in the developed world.
BS ISO 22059:2020 can play a significant part in assisting manufacturers and suppliers in understanding their responsibilities towards consumers while, at the same time, equipping consumers with the sense of their rights to safe, durable and well-performing products.
BS ISO 22059:2020 is intended to enhance and promote confidence in the products supplied by the manufacturer and supplier.